Update: July 13, 2005
I received a call from Audi of America. On my phone the caller ID read "Volkswagen of America". This was the supervisor from the customer support.
I went through the same story again and was told "I'm sorry but there is nothing we can do for you."
My question: "I gave the customer service rep a complete diagnosis from my mechanic, the age of the car, mileage, etc. So knowing that you wouldn't cover the ABS control unit UPFRONT, why didn't they tell me that. Then I wouldn't have wasted the time and money to take it to rector motors."
Answer (not word for word): "Well there may have been extenuating circumstances."
No explanation of what these might be, but it still doesn't answer my question. Why make me jump through hoops when you know that you will do nothing to help? Why not explain that there is a diagnosis fee up front? Why not explain that I had a snowballs chance in hell of getting any support from you?
I explained that VW cars built at the same time, using the same part, were recalled. The response to this was basically that the supervisor doesn't know anything about that, because she works for Audi...I pointed out that the caller ID on my phone said VW of America...well were in a separate division. Oh, you must work for the division that screws people who pay more for their cars than the other division. One would think that by paying a premium you would get a little better customer support, but no they stick it to you even more...or so it appears.